Featured · Fintech
Reduced onboarding time by 73% using AI agents
Discover how automated verification and onboarding workflows accelerated user activation without compromising security.
Region
Global
Team Size
1,000 – 5,000
Industry
Supply Chain & Logistics
Company
Nexus Logistics
Overview
Lumen Finance is a leader in fintech. As they scaled, manual operations started to slow them down — and Nexora became the platform their team built on top of.
Challenge
Fragmented tools, brittle automation scripts and a support backlog that grew faster than the team could hire. They needed a single platform that could automate end-to-end workflows without sacrificing reliability.
Solution
Working with Nexora, the team mapped their highest-leverage workflows, deployed AI agents on top of their existing CRM and helpdesk, and shipped to production within six weeks.
Results
Within two quarters, Lumen Finance reported 73% faster onboarding, redeployed two FTEs onto higher-impact work and improved CSAT by 14 points.
