Media
Scaled customer support to 40,000 conversations monthly
Learn how Kindred Media transformed customer service with AI-powered automation while maintaining fast, consistent responses.
Region
Global
Team Size
1,000 – 5,000
Industry
Supply Chain & Logistics
Company
Nexus Logistics
Overview
As a media leader, Kindred Media faced operational hurdles while scaling. They turned to Nexora to replace manual tasks with a robust, automated foundation for their busiest workflows.
Challenge
Siloed tools and brittle scripts failed to keep pace with an explosive support volume. They needed a single, unified platform to automate end-to-end workflows at massive scale.
Solution
Kindred Media leveraged Nexora to overhaul their high-volume support pipelines, integrating AI agents into their existing stack to automate communication within six weeks.
Results
The result: Kindred Media scaled to 10× support volume, shifted two FTEs to strategic tasks, and achieved a 14-point increase in CSAT within two quarters.
